Terms & Conditions

1. GENERAL TERMS AND CONDITIONS

I. This website is owned and operated by Flowers By Molly Jayne

II. By accessing, browsing or using this website, you agree to all terms, conditions and disclaimers.

III. Flowers By Molly Jayne may amend these terms and conditions from time to time. Any amendment is effective immediately.

2. DELIVERY

Delivery Fee Quote Guarantee

I. Prior to checkout, Flowers By Molly Jayne agrees to quote and/or display the delivery fee.

Delivery Times

II. The delivery time selected by the customer is the latest the delivery can be made. The delivery can be made anytime, up to or before, the selected delivery time.

Saturday Deliveries

III. Depending on the location, Saturday deliveries are available and additional delivery charges may apply. Customers will be informed prior to checkout if a Saturday delivery is possible.

Public Holiday Deliveries

IV. Deliveries on public holidays are not available, except when stated otherwise.

Deliveries in Transit

I. Flowers By Molly Jayne does not provide a track and trace service or an estimated time of arrival once products are in transit for delivery.

II. Proof of Delivery (POD) times are available if requested.

CHANGES/CANCELLATIONS

Please make sure all order details are correct at time of ordering. We are unable to vary any orders within 24 hours of their delivery.

Due to high demand, some colours and varieties of flowers may need to be substituted to meet delivery times

3. CUSTOMER OBLIGATIONS

Contact Details

I. Customers must supply Flowers By Molly Jayne with a valid phone number and contact email.

II. Flowers By Molly Jayne accepts no liability arising out of failure to contact a customer, where the contact details were not supplied, were invalid or incorrect.

Delivery Address

I. It is the obligation of the customer to ensure the recipient’s delivery address is correct.

II. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees.

III. Flowers By Molly Jayne accepts no liability for incorrectly delivered or undelivered goods, where the customer made no reasonable attempt to correct the address within a reasonable period of time and/or Flowers By Molly Jayne acted reasonably when delivering the goods.

IV. Once delivered in accordance with your instructions, the product becomes the responsibility of the customer.

Recipient Details and Personalised Messages

I. The customer must ensure recipient details, such as their name and address are correct and also spelt correctly. Flowers By Molly Jayne accepts no responsibility for any incorrect information, when such information results from a reliance on information provided by the customer.

II. In regards to internet orders, customers should ensure that their personalised message is written to their satisfaction. Flowers By Molly Jayne accepts no responsibility for incorrect spelling, grammar or formatting.

Substitution and Seasonal Availability Disclaimer

I. Flowers By Molly Jayne endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.

II. Flowers By Molly Jayne reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

4. PRODUCT RANGE

Availability

II. When a product is unavailable in your chosen location Flowers By Molly Jayne may be able to offer you an alternative product.

Substitution and Seasonal Availability Disclaimer

I. Flowers By Molly Jayne endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to seasonal and product availability.

Flowers By Molly Jayne is not responsible for the use of flowers after delivery.

5. PRICING AND TRANSACTIONS

I. All prices quoted, unless otherwise stated, are inclusive of GST.

II. All prices, unless otherwise stated, are quoted in Australian dollars (AUD).

III. Product prices do not include delivery fees.

IV. In the event a customer is entitled to a refund, the refund will be made to the original credit card or paypal account. For paypal transactions the refund will be made to the paypal account.